Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Standard delivery by post. Delivery takes 5 - 7 business days.; or
Express delivery by post. Delivery takes 3 - 5 business days..
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
Please allow for 1-3 business days of processing for standard delivery and for express 1-2 days of processing.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Good is broken; or
Good is the wrong size.
Refunds do not apply to the following goods:
Refunds for Services
We provide refunds for services sold on our Site as follows:
The services will be fully refunded if the services are cancelled at least 48 hours before the services were scheduled to be provided.
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label. Go to your nearest post office and pay the necessary postage.